Jas-Ot wrote:
Neesh Kedoo wrote:
Snakeeyz99 wrote:
there are alignment shims available on the ASP website, so that the rotations can be custom tailored and corrected by the user (Kickstarter and Indiegogo backers got these automatically, but now they're an optional accessory).
I think the alignment shims must be free for all buyers, since it's not the final customer fault to have such a disaligned parts as Starmute shows...
And of course you don't know if your parts are going to need that before the package arrives.
I don't know that they should be free. SF has no way of knowing what you intend to do with your saber parts. I would however argue that an "Alignment" service might not be a bad idea. They have rolled out the pro install, so this could just be a subset of that. Make it a $15-$25 service and I think there are folks who would jump on that.
I'd love free shims too (or at least some type of standardized alignment in the components), but I'm going to play devil's advocate for a bit. Speculation runs in the family blood, as some people here may have noticed by this point.
SF is first and foremost a business; people depend on it to make a livelihood. The main benefit for the ShopSaberParts system is that, rather than saving up and then spending a huge amount of money, people can buy their sabers one piece at a time as they get money (for example, I purchase a new LED and ASP part every other week when my paycheck comes in). It's easier to tell yourself "I spent 60 bucks every week last month," rather than, "I spent 240 dollars today." This allows existing hobbyists to provide a more steady income by making frequent, smaller payments and makes the system more approachable to newcomers.
If you provided a set of shims with each order containing at least one of each component you may push the customers to wait until they can buy a full hilt. The same would be true if you offered an add-on service, since that would really only be possible with full hilt orders. If this were to happen the profits would become much more unpredictable and there may be another barrier to entry for new customers who aren't as willing to drop large sums of money in one go.
You could theoretically provide free shims with all orders, but that would be at a loss; the cost of the shims as an item is $15. Providing them for free is nearly equivalent to free shipping in the continental US. An alignment service would be nice, but I think the effort involved in getting it right might cause the service be more expensive than you'd think. If SF allowed you to specify through order notes how you wanted the saber aligned, they would shoulder the burden of trying to interpret what you want and potentially getting it wrong, which might warrant unnecessary RMAs. The other option would be to align everything to a standard setting, but that might be troublesome if the customer wants an atypical alignment. Why go through the hassle if you can charge $15 for the pieces so the customer can align it themselves? You remove the communication hurdle and provide more customization opportunities for the buyer.
It would be nice if each piece was aligned during the manufacturing process where every switch lined up at some default orientation with every emitter and body and shims were sold to people who wanted other alignments. But I don't know enough about how the ASP parts are being produced to say with certainty if that is possible.