Have to agree on the reply not seeming valid; I don't want to use this topic as a means of complaining, but it is getting a bit sour to be left in the dark like this.
I already send a mail towards CS asking about whether the TNA 02 had just been taken from the Adapter tab in the ASP section on the main site because it has been out of stock for so long and there's no point in keeping it on the site if there's no chance of it coming up for sale anytime soon - or whether or not this was a conscious decision to let customers know that the TNA 02 is maybe disbanded and won't be coming back for sale period.
Unfortunately I haven't gotten a reply to that mail yet, but then again, it has only been a few days.
Cause I just want to reiterate that CS is doing a wonderful job with support - especially a big shout-out to Melissa who even went to extra lengths to make sure my points from the Loyalty Program over at ShopSaberParts site where transferred neatly to the new main site without me even asking about this to begin with, which shows CS is really doing everything in their power to go the extra mile and be as helpful and friendly as possible.
Still, I do have to agree to that it's unfortunate that they have to stick to the standard reply they gave you as well; the entire 'typically when an item is out of stock it will be restocked in 1-4 weeks' I've gotten about 3-4 times now.
I try not to be too annoying, but about once every 3-4 weeks (ever since November when the TNA 02 went out of stock) I'll send a new mail asking about whether the TNA 02 is back in stock - seeing as the standard reply says it should be restocked in max. a month I sort of feel that it's allowed to ask again - and so far every time I've just gotten this same standard reply.
I get that CS has to stick to company policy of not revealing anything they shouldn't or promise anything in case it would turn out to be delayed again, but I would appreciate it if otherwise SF could give us a broader ETA on the entire thing.
After all, I'd be happier knowing that it for instance isn't going to be restocked until 6 months from now, which would stop me from sending a mail every month.
As Brax says, the move towards in-house machining I totally understand and see how that would contribute to the delays and waiting times, but it would perhaps be better for SF to tell CS that instead of sending out the standard reply, customers be told that there isn't an ETA on it and that it won't be restocked until further notice - now we're just getting our hopes up every 3-4 weeks, thinking this time around it might be up for sale again, only to be let down again.