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TOPIC: Gift Certificates - How to buy & how to use

Gift Certificates - How to buy & how to use 1 year 4 months ago #60387

  • Solinbeb
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I haven't been able to find any confirmation on searching, or even digging through the FAQ section, so if I've somehow missed the topic, please feel free to let me know.


I'd e-mailed previously asking about the gift certificates that can be bought at the main site, as I was curious about the way they were listed.



as with my first though was "Why are there's two prices?" It's very confusing, but the explanation I got was that the initial Gift Certificate was only $50. With each additional step, it was another +$50 and so on.

As disheartening as it was, getting a $150 gift certificate didn't mean it'd be good for $250... it just meant that it was $50 + $100, but the listing of $150 Certificate + $100 can seriously be misunderstood.


Secondly, I haven't seen much as far as instructions on how to use the Gift Certificates. The only thing I'd gotten on how to use them was to reference them somehow on the order being made.



I added the information about the Gift Certificate (from the order that I'd purchased it) in case they needed to verify it. (I had also heard that I should take a picture of it and e-mail it, wasn't sure why since I literally told them when I'd bought it.)

The order was also made when a promotion was going on to get a gift certificate back with the order, but I'm going to wait on using that one for when I buy the electronics for my ASP.


I haven't heard anything back since the e-mail order confirmation

Your order number:
0ca1025347 Your order password:
p_20a20

view your order online

Your order Total: $390.00

Your order status is: Confirmed
Your comment:

*** 50for250 ***

I would like to apply my $150 gift certificate from order 66d1022474 to this purchase, though.


And that my credit card was pulled for the entire $390.

So, how do the Gift Certificates Work, exactly... can we please get this into the FAQ either in the Forums or on the FAQ page of the website?
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Gift Certificates - How to buy & how to use 1 year 4 months ago #60388

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I'm curious as well. I've also made a purchase and tried to redeem a gift certificate. I was charged full as well.
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Gift Certificates - How to buy & how to use 1 year 4 months ago #60390

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I'm also interested in how this turns out. Have a $100 GC coming with my order and it just hit me I have no idea how it's used.
MAY THE FORCE BE WITH YOU
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Gift Certificates - How to buy & how to use 1 year 4 months ago #60391

  • h2soy
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To redeem gift certificates you contact customer service, tell them what order # you want to apply it to, and give them the gift certificate #/picture of your gift certificate. Within a day or two they refund your credit card the value of the gift certificate.

I agree this info needs to be added to the FAQ, I was surprised to find it wasn't.

Edit: Just added it into the FAQ.
Last Edit: 1 year 4 months ago by h2soy.
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Gift Certificates - How to buy & how to use 1 year 4 months ago #60394

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I've never gotten the refund. Like to showed, I put it in the notes on the order, both the order on which I bought it, and the note that I wanted it applied.

Considering the hassle of it temporarily getting lost in the mail and ending up on Boston for some reason instead of Texas, I'd like to think they know that I did finally get it a week after the post office figured things out.
Last Edit: 1 year 4 months ago by Solinbeb.
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Gift Certificates - How to buy & how to use 1 year 4 months ago #60404

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I've never gotten the refund. Like to showed, I put it in the notes on the order, both the order on which I bought it, and the note that I wanted it applied.
Email SF customer service after you've placed your order, don't put it in your order notes. The several times I've used SF gift certificates I've emailed them after I've placed my order and I've gotten the refund.
Last Edit: 1 year 4 months ago by h2soy.
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Gift Certificates - How to buy & how to use 1 year 4 months ago #60408

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There really needs to be a better way.

E-mailed, and added a picture of it, just in case, though.
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Gift Certificates - How to buy & how to use 1 year 4 months ago #60410

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There really needs to be a better way.
It is a discomforting system and I'm not a fan but it's what we have to work with. I suspect the problem is that the SF website needs an update/upgrade, it's showing it's age and limitations.
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Gift Certificates - How to buy & how to use 1 year 3 months ago #60525

  • Solinbeb
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How long does it usually take to get a response about the gift certificate in your experience?
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Gift Certificates - How to buy & how to use 1 year 3 months ago #60532

  • RotundChap
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[/quote] Email SF customer service after you've placed your order, don't put it in your order notes. The several times I've used SF gift certificates I've emailed them after I've placed my order and I've gotten the refund.[/quote]

^^This.... My mom and sister gave me a gift certificate last Christmas. I made an order on the etsy store and emailed SF customer service with the order number and a pic of the gift certificate. It was either 3 or 4 days later when I received an email reply and the money was credited back to my debit card.
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Gift Certificates - How to buy & how to use 1 year 3 months ago #60533

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h2soy wrote:
There really needs to be a better way.
It is a discomforting system and I'm not a fan but it's what we have to work with. I suspect the problem is that the SF website needs an update/upgrade, it's showing it's age and limitations.

Yeah, that's my guess too. I'm betting the site/ordering system isn't integrated with whatever billing/payment system they use.
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Gift Certificates - How to buy & how to use 1 year 3 months ago #60740

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I still haven't heard back from anyone on the gift certificate yet.
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Gift Certificates - How to buy & how to use 1 year 3 months ago #60746

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Solinbeb wrote:
I still haven't heard back from anyone on the gift certificate yet.

Ditto.
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Gift Certificates - How to buy & how to use 1 year 3 months ago #61251

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h2soy wrote:
Email SF customer service after you've placed your order, don't put it in your order notes. The several times I've used SF gift certificates I've emailed them after I've placed my order and I've gotten the refund.


Ordered on 5/31 :cheer:

Card cleared 6/2 :)

E-mailed as suggested on 6/18 :huh:

I still haven't heard or received anything about it. :unsure:
Last Edit: 1 year 3 months ago by Solinbeb.
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Gift Certificates - How to buy & how to use 9 months 2 weeks ago #70700

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Hey guys,

Sorry to revive an old thread, but I didn't see an answer to my question below in the FAQ.

As we know, the main site has been updated and the new Gift Card "product" looks like it may function differently. Does anyone know how the new Gift Card "product" works? Does it give you a one time use code for the amount of the GIft Card to use at check out instead of having to go through the hassle of asking for a refund with customer service?

Also, If I bought a gift certificate on the old site, and the way it works has been update, how do I redeem it on the new site?

I did send an email to sales a few days ago. I haven't heard back yet, but I'm guessing that may be because of the holiday weekend...

Thanks!
~ Ariana.
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Gift Certificates - How to buy & how to use 9 months 2 weeks ago #70701

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gcnywaldork wrote:
Does anyone know how the new Gift Card "product" works? Does it give you a one time use code for the amount of the GIft Card to use at check out instead of having to go through the hassle of asking for a refund with customer service?
Yep, as you wrote. ;) If it's consistent to eGC redemption on shopsaberparts (ASP), checkout will only recognise a single code being entered so with the current Promo of 10% off, it'll be either or. Unlikely that the entering of two codes will be recognised at checkout (I don't have a valid eGC code to try) but since you do, worth a shot otherwise it's your call which one returns the greater discount ie. the eGC or the 10% code.
Also, If I bought a gift certificate on the old site, and the way it works has been update, how do I redeem it on the new site?
if you purchased on the Old Site it'll be the paper GC* (if purchased with other goods, which will be mailed to you with the Order). If it was just a GC purchase, you won't receive a physical card, instead to redeem, email SFCS with the Order Number specific to the GC and Value and they will perform a transaction refund.

Backing up to first query, if double entry of code doesn't work, you do have the option to double redeem still by using the greater of the eGC code + sending an email to SFCS for redemption of the paper GC where it'll be issued by refund (per response to 2nd query). :)
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Gift Certificates - How to buy & how to use 9 months 2 weeks ago #70754

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OvrcAHst wrote:
if you purchased on the Old Site it'll be the paper GC* (if purchased with other goods, which will be mailed to you with the Order). If it was just a GC purchase, you won't receive a physical card, instead to redeem, email SFCS with the Order Number specific to the GC and Value and they will perform a transaction refund.

Thanks! I heard back from SFCS today on the inquiry. I had sent them the order information of the GC I had purchased on the old site. Here's what they had to say:

SaberForge Customer Service wrote:
Hello! To redeem your gift certificate you will just need to register at saberforge.com and provide us with the email address assocatied with your account so we can load the credit amount to your account. Please note that our SaberForge.com website recently has undergone an update and all customers will need to create new user accounts with our new site.

Hope this helps and may the Forge be with you!
India
~ Ariana.
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Gift Certificates - How to buy & how to use 9 months 2 weeks ago #70756

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gcnywaldork wrote:
Thanks! I heard back from SFCS today on the inquiry. I had sent them the order information of the GC I had purchased on the old site.
Great News, Thanks for the update. :)
Here's what they had to say....
Interpreted as an action to streamline their credit redemption system by eliminating the transaction refund. Loading the credit to your account seems like use of the exclusive code method. I remain curious, did you try the double entry of coupon codes at checkout by any chance (without committing to it and completing checkout) to see if would be recognised?
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Gift Certificates - How to buy & how to use 9 months 2 weeks ago #70767

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gcnywaldork wrote:
OvrcAHst wrote:
if you purchased on the Old Site it'll be the paper GC* (if purchased with other goods, which will be mailed to you with the Order). If it was just a GC purchase, you won't receive a physical card, instead to redeem, email SFCS with the Order Number specific to the GC and Value and they will perform a transaction refund.

Thanks! I heard back from SFCS today on the inquiry. I had sent them the order information of the GC I had purchased on the old site. Here's what they had to say:

SaberForge Customer Service wrote:
Hello! To redeem your gift certificate you will just need to register at saberforge.com and provide us with the email address assocatied with your account so we can load the credit amount to your account. Please note that our SaberForge.com website recently has undergone an update and all customers will need to create new user accounts with our new site.

Hope this helps and may the Forge be with you!
India

Awesome info. I have a $100 GC that's been itching to be used but was unsure of the whole process. Thanks! :)
MAY THE FORCE BE WITH YOU
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Gift Certificates - How to buy & how to use 9 months 2 weeks ago #70781

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OvrcAHst wrote:
Interpreted as an action to streamline their credit redemption system by eliminating the transaction refund. Loading the credit to your account seems like use of the exclusive code method. I remain curious, did you try the double entry of coupon codes at checkout by any chance (without committing to it and completing checkout) to see if would be recognised?

I replied to them with the email address of my new main site account last night. I am still waiting to hear back on the exact details of the credit they are going to apply, but I will be sure to let you know! I do want to make a purchase as soon as I can apply the credit, so I will be sure to try adding the credit in addition to a promo code when I check out. :-)
~ Ariana.
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