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TOPIC: Is this covered by the warranty?
Is this covered by the warranty? 8 months 1 week ago #22942
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So I was spinning my new saber in an empty parking lot showing some friends from work. The blade was tightly secured with the key, so much it made an indent in the blade but not damaging it which is how I usually tighten my blade. While I was spinning it, the blade flew out and landed on the tip. Upon inspection the insides were all crinkled and there is now a groove were the screw was still tightened but the blade pulled out. (If that makes sense) there is also a 1inch crack in the same spot. I've had problems with the blade wobbling while it was secured and I don't know if this has anything to do with the incident. I wasn't spinning the blade any more then when I usually do and the saber is only a week old? Would you all know if this is covered by the warranty because the blade cracked and flew out, or not because technically it fell so it may be considered a drop which isnt covered. Or was it just a faulty blade?
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Is this covered by the warranty? 8 months 1 week ago #22951
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If you have a question about warranty information, email customer support (This email address is being protected from spambots. You need JavaScript enabled to view it.
) and they will give you a definite answer, while most forum answers will just be speculation
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Is this covered by the warranty? 8 months 1 week ago #22965
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Alright thanks man, should I include pictures of the damage?
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Is this covered by the warranty? 8 months 1 week ago #22968
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RagnarTheRed wrote:
Alright thanks man, should I include pictures of the damage?
I def would include any pics that can help illustrate what the condition is since photos can sometimes show signs of a defect and stuff. If you want, I would try to capture a picture of the inside area of the emitter where the screw is too as maybe the internal section of the hilt might be slightly off causing that wobble? By it being relatively new, something very well could be out of tolerance for you to have this sort of result already. Coot |