I agree, I have no reason whatsoever to doubt anything, I loved my saber, it's awesome. But like you said, it just seems really convenient

Don't worry guys! It's always like this! For a moment they answers all their emails and then there can be serveral days before they answer emails again! Be sure to be clear in what you ask them and give them as much informations as required to help them help you. When I write to them I am very specific on what I have in mind and what I want.

Be patient and don't panic! I agree that they're low on answering and that they should put more people on the task, but that's nothing WE can change!

I'd like to throw in my two cents here:

I have been assisting Phil Isherwood, the owner of SaberForge, for just under a week now from off site in answering the massive number of emails that he receives each day. I'm responding to all of the general emails that I can, but many emails regard subjects that I simply cannot address. Those I have to leave for Phil to get to. I'd say about 60% of the correspondence is stuff I have been able to answer, leaving 40% for Phil. However, that still leaves him with a tremendous amount of correspondence to address. New emails come in as quickly as we can respond to older emails, but we're doing our very best to catch up. And we definitely appreciate your patience.

I say this to reassure people in this thread. There are a lot of pre-sale questions that have been asked that I can easily answer, but I cannot process a cancellation request, for example. Phil has to do that. I cannot physically check the store to see if a warranty saber has arrived for repair, as another example. Phil has to do that. And Phil is going through all the emails I've marked for his attention in the order they were received. This is why some emails seem to be addressed fairly quickly, and some take more time. So please keep that in mind.

It's good for threads like this to exist. We want to be transparent, we don't have a need to hide or censor anything.

You're doing God's work, son.

Darth Mario, you, my good sir, saved the day!

A small update:

The day after I posted here, I received a response on etsy that completely ignored my request for cancellation, instead asking which model I'd like to swap for. This in itself was redundant, given that I'd stated I wanted to order from the site for the customisation that isn't possible via etsy. Either way, I shot them a message back immediately, and received no response. Couple days later I messaged them on Facebook (as it's been stated they respond much faster on there) asking if my response had been received and could be looked into. My post was ignored entirely, and I was told to send all future correspondence over etsy. Given that I've had a single response via etsy since the order was placed, and that said response had ignored the subject matter of my request entirely, I'm somewhat irked.

It could be that they can accommodate your specific saber request on etsy, even if those customizations aren't listed as available. Etsy listings are quite limited, from what I understand.

In any case, that does sound like it would be somewhat irritating, and I'm sorry for that. I'm hoping that I will get to the point where I can handle 90% of the correspondence that comes in via Facebook, etsy, or the website to make things easier for both Phil and the customers.