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TOPIC: My Frustration with Saberforge
My Frustration with Saberforge 21 hours 45 minutes ago #24275
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Okay, So im a little pissed off. I ordered almost 6 weeks ago and when i ordered it said 4-5 weeks. And i ordered then because i thought with shipping and everything i would have it well before the premiere for The Force Awakens. I emailed them a week ago asking for a progress report/approximation on the time it would take to get here since it had already been 5 weeks. They emailed me back a few days later saying that the lead time had changed to 10-12 weeks. Double the time. I get that they are busy and i have been getting a flood of orders. But when i ordered it gave me a 4-5 weeks not 10-12 weeks. This completely screws up my plans. And verbatim im pissed off. I responded to their email saying most of this and all they said back was that they can cancel my order if want to. Im not going to cancel my order because i really like saberforge. But i wanted to express my frustration with them.
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My Frustration with Saberforge 21 hours 31 minutes ago #24276
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It changes, when i ordered it back in summer it was around 12 weeks. It's now week 15.
A lot of people have been waiting a lot longer than me. Saberforge is working their butts off, there have been an insane increase in order, because of the movie. I always keep looking at the lead time, it's good to always stay informed. Did you order from etsy or the website? |
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My Frustration with Saberforge 21 hours 28 minutes ago #24277
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I ordered from etsy
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My Frustration with Saberforge 19 hours 56 minutes ago #24279
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Please read the FAQ and Etsy shipping policies before posting.
All lead times are ESTIMATES not guarantees. SaberForge makes this very clear. A lot of people are trying to get their sabers in time for the holidays and TFA, which has caused major delays that won't come back down until SaberForge catches up, which could be a while. Be patient. |
My Frustration with Saberforge 19 hours 30 minutes ago #24284
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Saberforge hears your complaints man - they hear everyone's complaints.
They know that people are upset with their lead times and that's why they're striving towards shorter lead times. You have to know that saberforge isn't a massive company with hundreds of workers; it's a small company that's slowly growing. Believe it or not, there are millions of other people right now that want their own saber, and Saberforge has to provide to those millions. You are not the only one. It's not easy mate, and they're trying their best and working their ass off. I would know, because I'm on week 10 and I'm fine right now. |
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Hope is not lost today. It is found.
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My Frustration with Saberforge 16 hours 13 minutes ago #24298
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I feel you, that is not how a lead time should work, but unfortunately it is what we are dealing with to get these awesome sabers. They are working hard, we know that.
I work in manufacturing and when a lead time is quoted, that is what you should receive the product in, lead times are not supposed to change after an order. They probably should have realized with the movie coming out they would get busier and quoted longer lead times earlier. I don't mind waiting at all for something quality, but I'm with you in can be annoying when something like that is changed by quite a bit. I ordered my Disciple on Oct 2nd, changed to shipping on Nov 15th. I too had the 5-6 week lead time and really will be disappointed if it isn't here by the premier. |
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The following user(s) said Thank You: Drej
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My Frustration with Saberforge 11 hours 26 minutes ago #24313
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Imma take this from another thread. It has some points to adress your comments:
Knytiri wrote:
Posting complaints about wait times has got to STOP.
End of story. The end. Done. I've posted this before, 0 toleration. It stops for a bit, then resumes. You have a question or complaint? Email me. I'll talk to you, communicate with you, get it straightened out. Posting over and over again here on the forums is a waste of your time and my time and everyone else's time. The FAQ is there for you to read and review the process and give you an estimation of generally what to expect. If you're finding yourself in a situation where you're not experiencing the expected, EMAIL ME. I cannot stress this enough.
Forgive me, but I must point out the fact that the reason an estimate is given a range (i.e. 12-14) is to assure the customer that something is to occur WITHIN that range
Our lead time as posted on the FAQ, website, etc, is to advise of CURRENT lead times. There is no promise or guarantee that it will not increase. As I just said, if you're outside of the normal frame, SEND ME AN EMAIL.
I did, it was in the subject line.
Every email up to yesterday I've received has been responded to. If it goes past three days and you haven't got a response, your email didn't go through. Send me another one.
That is why i worry i have been forgotten about. And as i said before, just an email to reassure me that i have not would be nice, but i have yet to receive even that.
Reiteration of the above.
I'm curious if there's a bottleneck and where that is. If they're having trouble with shipping/shippers they could outsource it temporarily or hire temps. Assembly and wiring is a different matter.
Problem with this is you outsource, you spend money. You hire temps, you get what you pay for. Mistakes, failed quality analysis, people that have literally 0 idea what they're doing... all while increasing costs for SF, which in turn, will increase costs for consumers.
I agree, a more technical expertise is required for manufacturing than for shipping. I too would be interested to find out and WOULD send an email if I thought it would get any response.
I have yet to not respond to an email. As has been said many times.. if you haven't got a reply, don't assume I'm not going to send you one and insult me; send me another. Technology is not failproof. Our webserver is so slammed I'm having issues pulling in emails right now, because there are simply too many: it is extremely possible your email has been lost.
Coot,
Forgive whatever tone may be taken from this, but Halloween happens every year, so does Christmas, Birthdays, Anniversaries, and any other reasons to give a gift. If I were to order a wedding dress for my wife and the production time ran more than 2 weeks past the date of promised delivery... trust me, heads would roll. And while I do understand the importance of ASP and the upcoming TFA; I just am a little frustrated at the whole situation. I feel communication is the one major thing lacking. If there is a delay, just inform me. You're right, it does. And we do adjust production accordingly. But when when your business takes an unprecedented turn of a 500% growth rate over a few months, delays happen. Hiccups happen. As has been posted and communicated, we are in the process of opening a new facility and expanding production to double current rates, expanding personnel, and even hiring on more CSRs. Does this happen overnight, and do people come in knowing everything immediately? No, of course not. This stuff takes time. And money. There comes a time when you have to factor in price to all this; if you want prices to stay low, then it's going to be slower, as funds become available to do things. Sure, we could raise the prices now, make the money, and have things set faster. But would people be happen then, either?
Let me respond with two things..
1. I ordered these in June with the intent of avoiding any holiday rush. (12 weeks after June 21 is mid September... not Halloween or Christmas) 2. At this pint I am more frustrated with the lack of communication to just keep me in the loop. As for the examples I gave, what I was getting at was any day could be a day to give a gift. I'll continue to stand by my presumption that SF is a positive force despite what I've heard through the community. ...Hatters gonna hate. All I hope for is a little communication. I respect that, and understand the frustration. Before I was a rep, I was a customer too. Our system needs improvements in places. Outgoing communications is one of them. We're very responsive to incoming communications. Email us, message us, etc, we do and will get back to you. If you dont hear anything for a few days, shoot in a second email. Slips happen. Emails don't make it through. Filters block some. The same is also true in reverse. I have an entire folder of emails that I literally cannot respond to, because people have "@saberforge.com" blocked and they email me.... and I can't email them back. Check your filters as well. We're here to help, to answer, to guide, to inform... we're reachable, communicative... (I mean, just look at the length of this post!) But to go back to my original point, the complaint posts need to stop. This is not directed at any specific individual, and not meant as a threat of any type to anyone. It is a blanket statement. I've said this before, many times. Please guys, don't make me say it again. |
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Hope is not lost today. It is found.
The following user(s) said Thank You: Cyrusred
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