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Welcome, Guest
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TOPIC: Tracking Numbers?
Tracking Numbers? 6 days 7 hours ago #672
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Has anyone gotten a tracking number emailed to them when their order shipped from SF?
I asked them a few weeks ago if I'd get an email notification and a tracking number when my order shipped. They said yes, but I didn't get either one. I have only heard from one other person about it and they also did not get one. Is that how it usually goes for everybody? |
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A great Jedi once said "Your eyes can deceive you, don't trust them." ... He was right.
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Tracking Numbers? 6 days 6 hours ago #673
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Check your order status from your online account on their shop.
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Tracking Numbers? 6 days 6 hours ago #674
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Yes, that's how I know that it has shipped, but I like having a tracking number so that I know when I can expect it and it doesn't get left outside my house all day.
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A great Jedi once said "Your eyes can deceive you, don't trust them." ... He was right.
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Tracking Numbers? 6 days 6 hours ago #675
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Try emailing Phillip. He might be able to get that to you.
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The following user(s) said Thank You: Miraluka
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Tracking Numbers? 5 days 18 hours ago #676
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They sent me tracking numbers on the first few orders I placed with them, but not on the most recent order. Course I did request a rush on that order and I know they were super busy at the time, so it's probably just a minor oversight on their part.
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"Always a pleasure to meet a Jedi…"
The following user(s) said Thank You: Miraluka
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Tracking Numbers? 5 days 9 hours ago #681
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Only orders I've gotten tracking numbers for were on etsy which I tend not to use so Phil and the Forge get the full amount of money with seller fees. I've never received one for an order off the website and I've place quite a few orders.
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I find your lack of clothes revealing
The following user(s) said Thank You: Miraluka
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Tracking Numbers? 5 days 7 hours ago #685
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I emailed sales yesterday, hopefully either a tracking number or my saber comes tomorrow cause it's my day off. Unfortunately my mail usually comes around 1500 and I go to work around 1440. So if it comes on one of my work days it'll just sit there for 8 or 16 hours which isn't ideal. But if I know when it's supposed to get here, I can have somebody get it for me.
Either way though, at this point, I'm just excited to get it! Website says approximate shipping time is 2-3 days and it shipped on the first so I'm hoping it'll be here tomorrow, if not Tuesday... we'll see... Thanks for the responses, errybody. |
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A great Jedi once said "Your eyes can deceive you, don't trust them." ... He was right.
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Tracking Numbers? 3 days 8 hours ago #724
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The way we build orders is we create an excell worksheet with 30-50 sabers called a "build list". We group like styles together on the list, to make building and finishing more efficient. It typically takes us 2-3 business days to complete a build list.
When we create the list we print up the labels for those sabers and add the tracking number to the orders and mark them shipped/in process, we do not send out email notifications anymore because even with a "your order is in process and will ship in 3-5 business days" note with the tracking number, we were getting dozens of emails a day from customers who were trying to track packages we had not dropped off yet. |
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The following user(s) said Thank You: Darth Mob, DarthMario95, Miraluka
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Tracking Numbers? 3 days 6 hours ago #733
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Thanks
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A great Jedi once said "Your eyes can deceive you, don't trust them." ... He was right.
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Tracking Numbers? 1 day 5 hours ago #776
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Thanks for the details Phil! It's so helpful to know a bit more about the steps you and your team take to process our orders. Your explanation is much appreciated.
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"Always a pleasure to meet a Jedi…"
The following user(s) said Thank You: Miraluka
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