TOPIC: Wait Begins! 3.0

Normally I'd be all excited when software stuff gets mentioned, but my brain is currently recovering from an algorithms exam. Still, Saber Forge could use some revamping on the software side, website mainly. I guess that'll come later once their higher priority stuff gets finished. Maybe by then I can actually contribute and help them out. There's so much potential!

Anyway, I have officially hit week 11 today and am slowly moving into the 12th week. Now THAT gets me excited no matter what!

Now to return to nursing this gigantic migraine I've had all day...

schmots wrote:
I think it would be a terrible business idea. Can you imagine, getting to checkout and seeing:

"You are 545 in the queue"
Then you click payment and see:
"You are 873 in the queue"

Yes you'd see it reduce, but how many people wouldn't click once they saw how many hundreds of orders were between them and their saber?

Can't wait SaberForge. I know it will be awesome. I am reading the last few pages and I also had the same concerns. But it will be awesome. Yes I am biting my tongue, er, fingers as I type this.

Well, maybe they shouldn't tell the customer what number in the queue they are until they're actually in the queue. Otherwise, it doesn't make much sense.

I would love to have a feature like this! More sanity is always nice. Add this to the "to-do" list right between "Fix ASP Builder Part Textures" and "Add Pheonix saber to main site".

Yeah I can imagine the average person would have this reaction

You guys are too funny. I think the bottom line for me would be to be more accurate with their wait times. Dont put a certain eta wait time on the website only to get an email thats its an outdated eta and now its alot more. I can laugh about this now cause im actually in the build queue now. I can step back from the ledge now finally. Whew that was close!

Also, on my wait right now, still waiting on a reply from This email address is being protected from spambots. You need JavaScript enabled to view it. about my saber repairs. They've had my saber a couple of weeks now, and still nothing has reached me from them regarding it. I'm starting to get a bit concerned.

Also, on my wait right now, still waiting on a reply from This email address is being protected from spambots. You need JavaScript enabled to view it. about my saber repairs. They've had my saber a couple of weeks now, and still nothing has reached me from them regarding it. I'm starting to get a bit concerned.

I know this pales in comparison to the lead time that seems to be on par with Vader's Vault now, but I was under the impression that repairs usually take about a week. I wish there were some way to get faster communication, but what am I gonna do? :shrug:

Keno Deema wrote:
I have the saber page tabbed in my browser so it comes up every time I open the page..........mmmmmm.....Saaaaber

Sepultura510 wrote:

I hear what you are saying. However, I think about the inverse of this as well; that perhaps expecting them to be able to predict months ahead of time, things that might affect their ability to meet an estimate made in the present might be a bit too optimistic. I will grant that perhaps it would be preferable to have no estimates at all, rather than those that might increase during the wait time for any given order. Or perhaps enhance the verbiage to make it clear that these are just estimations. However, for our part, perhaps we could start viewing them as just what they are at the moment we see them. Estimates. Estimates that can change with the developing challenging situations which small businesses face on a daily basis.

I think it always comes down to expectations in customer service. Meet expectations, and you are a hero, don't meet them, and you are the subject of vitriol. Establish unrealistic expectations, and there is little chance of being satisfied no matter the outcome. I am not accusing anyone of being unrealistic. I am just saying if we start setting our expectations to assume that things will likely change during the course of our wait, the anxiety level will automatically be lower for the duration. And, if perchance, they happen to beat our estimates, we will be quite pleased. It is an approach that has a higher chance of having an immediate, and positive impact.

Of course, as a non-employee, I have no direct insight into SF. However, as someone who has been in a customer service related job for the better part of 30 years, I am not just talking out the side of my mouth. Also, I am a SF customer, with a saber on order as we speak, and I did exactly what I have suggested here. Set my expectation for a longer wait time, and holding out hope that they come in under it, in which case I will be ecstatic! In the meantime, I feel no fear, no anxiety, and no negativity about the potential wait I have left. It really does make things easier.

Just heard from them yesterday that they're having some issues with the blue and green LEDs, so that's the hold on mine at least. Ordered Jan. 13, still here and patient today.

Oh no. I wonder what the issue is and hope it gets resolved soon.

I hear ya man. Not to beat a dead horse on this subject but i too am in the customer service field for a while now. I totally understand what the csr's are going through. They have to be on the front line when it comes to irate customers. Ive caught my fair share of shrapnel i can tell ya. What im accusing SF brass is not going above and beyond the call of duty. Sure orders get delayed due to unforseable issues but i dont see them being apologetic in any way. Its almost like a take it or leave it attitude. From my experience in customer service its sometimes best to appease rather than dismiss. Either in the way of a discount or expedited shipping or even add on something extra like a free belt clip or something. Just my thought on that. Anyways i cant wait for my saber to arrive. Im fully on giddy mode again.

I've had nothing but excellent from the SF CSRs...They've always been apologetic, kind, and courteous.

So I have hit week 11. I like seeing that members are getting into the queue closer to the end of January. That gives me hope that next week will be my week. I've seen quite a few members going into the queue around week 12 lately so maybe that's the lucky number. My PS will be here soon enough. Until then, I'll be looking over everyone else's review of their new sabers so keep them coming. It helps pass the time.

RyanRising wrote:
I'm very sorry to hear this, RyanRising. How many days have you been waiting for their reply? If it has been more than 3 business days (Mon - Thu), perhaps it wouldn't hurt to try to send them another email while referring to your previous email.

Hopefully you will get some enlightenment from SF soon, and more importantly, get your saber fixed and sent back to you in a much better condition!

Renaissance1459 wrote:
I sent an email to sales on Wednesday, I think, and on Friday they told me to email returns instead, so this time around it's been three business days.
I've done what you suggested, so all I can do now is hope that they don't get mad that I'm pestering them and that I get the saber back by May 4th. It'd be a shame to spend that day saberless. Thanks for the moral support, though.

By the way, my Covertec clip snapped during the two weeks I had my saber, and I'm thinking about getting a Saberlok for its return. Any opinions on that particular belt clip?

I head many good things about it. Have one ordered. I am curious how the new covertec clip is also.

Obi-Wan Soboti wrote:
Did they say what the issues were with the blue & green LEDs? Did they get a bunch of faulty ones?......curious

Finally got to join the build que party for my Fallen, got the shipping notice the 17th. Woo.
Been a really long wait since OCT 2nd, you kind of forget about it.

Anyone know the current average time after it goes in the build que to ship?