TOPIC: Some confusion on lead time. Emails Vs FAQ

Some confusion on lead time. Emails Vs FAQ 4 months 1 week ago #41797

JackDonn
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I ordered a saber about 6 weeks ago and i am very excited to receive my saber!

But as of late i have had some questions about the current lead time and the conflicting information on the website and email confirmations on products i have also bought from the site.

The FAQ on the website states the the current lead time for sabers is 6-8 weeks, while in email sent after ordering my saber and other accessories it states that the lead time is 12-14 weeks!

Just wanted to know which one is up to date.

(side note: on all of the saber shopping pages it says that the warrior - champion sabers comes with a "36" hyper durable, polycarbonate, dueling blade." and the accessory shop doesn't sell blades at that length.)

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Some confusion on lead time. Emails Vs FAQ 4 months 1 week ago #41799

Brax Online Administrator Posts: 2017 Thank you received: 709	Last officially stated figure on lead time was 6-8 weeks. That came from Customer Service, so until/unless they change it, that is what we are going by.
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Some confusion on lead time. Emails Vs FAQ 4 months 1 week ago #41805

Snakeeyz99 Online Platinum Member Posts: 320 Thank you received: 106	Knytiri told us a while back that the FAQ at the time you placed your order is always the one to trust over all else. I don't think the email lead time has been altered since the slowdown in December, but if you ordered early January I'm not sure what you should be expecting for a lead.
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Some confusion on lead time. Emails Vs FAQ 4 months 1 week ago #41808

Jimster Offline Premium Member Posts: 85 Thank you received: 19	My saber took about 7 weeks to start build. Then it took the full 10 days to finish. On the 11th day it was on the mail truck. That's my experience.
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Some confusion on lead time. Emails Vs FAQ 4 months 1 week ago #41830

JackDonn Offline Junior Member Personal Text Posts: 20 Thank you received: 8	Thanks man!
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Some confusion on lead time. Emails Vs FAQ 4 months 1 week ago #41833

JackDonn Offline Junior Member Personal Text Posts: 20 Thank you received: 8	Hopefully it will be the same for me. i just bought a bunch of accessories like a spear extension and photon blade.
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Some confusion on lead time. Emails Vs FAQ