TOPIC: motion and impact sounds not working, any ideas?

I just received a crystal reveal prodigal son with sabercore soundboard (will post a review once this issue is resolved). Unfortunately, it seems like the motion and impact sounds aren't working properly, even with the sensitivities turned all the way up to 9. It just makes the static hum.

I did have one single time i turned it on where everything worked properly, but every other time the only sound it makes is the hum.

I already sent an email to CS and awaiting a response, but figured I would ask on here if anyone has encountered this problem before, and if they were able to resolve it? I'd hate to have to send this back in for repairs, and would prefer to problem solve on my own if at all possible.

I do have several other sabers with this same soundboard and no such issues, so I'm quite confident it's not a user error situation.

Thanks in advance for any help you folks may be able to provide.

I also have this problem. I just recieved my saber too. My saber in addition will also cut the deactivation sound short while deactivating, restart with the "saber core viridian" sound after deactivation, and sometimes won't activate at all after the kill key is pulled out. I contacted them as well. Hopefully this can be fixed. It would be much appreciated considering the wait time and cost.

I have this problem too. It seems like either a hardware problem or a flawed sound card data set.

Just got my saber yesterday. Same problem here, do you have any answers?

Contact them, send them a video of the problem, send it back. That's what I did. Hopefully it's fixed when I get it back.

Yikes. No. What I'll tell you is that I ended up returning it because they have a 30 day return policy. you can email them and see if they'll resolve it, but they weren't at all responsive to me on it.

If you do that though, keep an eye on the calendar... and look at their return policy. I think its 30 days from when you get it.. so don't go outside of that or you have no recourse.

Sorry

The warranty period is 1 year, provided any issues reported are not a result of tampering with the internals. Contact Customer service at This email address is being protected from spambots. You need JavaScript enabled to view it. , to obtain an RMA, and be ready for there to be a few days between responses. They deal with customers from all over the world, and they really do try their hardest to make any CS experience the best it can be.

I sent mine back in about 2 weeks ago, a couple days before halloween... haven't gotten any updates from them on it yet. My last experience sending a saber with issues upon arrival was sent back in less than a week. I'm hoping that the extended time this one is taking means I'm going to get better results than I did with the last one I sent back for issues with the soundboard. Long story, but it was kinda laughable how little they thought through their modification to make it work. I ended up just buying some parts and fixing it myself instead of going through the headache of sending that one back yet again (plus needed it for my wife's halloween costume, so wouldn't have been back in hand in time).

Sounds like they must have had a bad batch if several other folks are having the same problem with recently received sabers.

Salacious B Crumb wrote:
What did you discover was wrong with your saber? Good job!

Execute66 wrote:
The other saber (not the original one from this post) was having issues booting... would just flash the LED quickly, make some noises, then start over again and again. It was an ASP Graflex with the version of the sabercore soundboard before in hilt recharge was standard on these. After talking to CS and sending them a video, they had me send the switch section and soundboard in for repair.

The first time it got sent back to me, it came with the battery shrink wrapped around the soundboard, and new QC parts for in hilt recharge. Unfortunately, the graflex switch section (that they had in hand) wasn't drilled for a recharge port, so there was no way to actually use the new in hilt recharge feature. This left me without any way to charge the battery without disassembling the hilt. They also didn't include a charger with it... I had a couple others, but still worth noting as they had no way of knowing that I would have these on hand.

So I contacted CS again, they had me send switch and board back a 2nd time so they could drill the hole for the recharge port and install it in to the switch section. When I got it back the second time, they had indeed installed the recharge port in the activation box, then proceed to glue the damn cover card back to the switch thus making the recharge port completely inaccessible. So once again, I’m stuck without a way to actually charge the damn battery.

At this point, I wasn't going to go another round with this so I pried the card cover off. Apparently, they did a very good job gluing the cover card down, as it took far more force to pry that loose than I was expecting. There I discovered that there wasn't a kill key in the recharge port... nor did they include one of these new type of kill keys needed to fit this setup. Apparently, these aren't for sale anywhere yet through them either… still need to modify a standard kill key for this to work. Think I should be able to just trim one down in a lathe. I ended up looking at how the other activation box cards worked for these new setups, and decided to modify the card so that it would slide like those do. I took a standard key-ring, cut it with some linesman’s pliers to get a couple nice little arcs, glued those to the underside of the card, then shimmied it back in to the activation box. It works quite well now… stays in place for the most part until you slide it over just enough to access the recharge port.

I also went ahead and put in an aftermarket glass eye to complete that part of the aesthetics.

Unfortunately, these replacement electronics also have the new “rumble pack”. I strongly dislike this new feature, as it makes it so you can’t have it on display while the LED is lit without it rattling to high hell. I wish they would have included the ability to disable this function within the soundboard menu. There’s no way to turn it off to my knowledge. It also drains on the battery way harder. Just a gimmick that I’m not at all fond of.

I'm praying that I don't have a similar experience this time around... I've had really mixed experiences with SF's quality control on both the electronics and assembly end. I've had sabers show up in perfect working order, everything well assembled, and working flawlessly. I've also had them show up with laughably bad work on the assembly end: spurs from machining not ground down, sections not glued together, LEDs not properly secured, etc... I know there must be a lot of new staff with their expansion, but it's still crazy to me how inconsistent the quality has been on the 6 different sabers I have purchased from them.

Rant done...

I hope you relayed all of this after action information to Customer Support. If not, there is no way they can know what parts of their process to focus on improving, so this does not happen in the future. Since you ended up solving the last part of it yourself, a courteous note to CS to let them know about the gluing down of the card might keep it from happening to someone else.

The only way we can reasonably expect things to improve is if we work with the system to help it do so.

i've had the same problem from the 3rd set of electronics i received from sf. the blade effects still work, but no spin or clash sounds.

the thing is, the problem is intermittent, and i always use freshly charged batteries. however, every time i do a video, it works fine, but when the camera's off, it happens. and the battery drains in a day or two, whereas the other soundboard still has charge on day 16, and counting.

definitely an issue there and when i finally catch it on video, i'll be contacting customer service.

Gnost-Dural wrote: When did you buy the Saber?

this was an ASP order. the initial order was June 28, 2016 if i remember correctly. but the soundcard in question arrived last Oct. 28, i think.

i put in a fresh battery last sunday to do a video. fired it up, worked perfectly. this morning i turn it on, it says sabercore viridian then nothing. push the button again, it works. of course this is not caught on video. i'll probably have to take a video every time i fire it up.

I've been experiencing this same problem. Sometimes when I ignite the my champion saber, the clash and motion sounds do not happen at all (even if the settings are at max) and some other times it does.
I did have to return my saber about a month or so ago as the internal got fried or something and they sent it back with, like you said heat-shrink around the internals.
I they also changed the kill key on my saber for some reason, but I have no idea if this has any actual effect but I have noticed that if you experience the no class/motion sound I just swivel my kill key around and somehow it fixes itself. It could just a coincidence.

Just wanna share that I also experience an issue with the SaberCore soundcard (Champion electronics) on my CR Prodigal Son that I just received yesterday (ordered on 1 Nov via Etsy). Every time I unplugged the kill key, the hilt cannot even finish the sentence "Sabercore Viridian", and now I could not even switched it on

I have reported this to CS, and I'm currently waiting for their response.

It seems quite a number of people are having "bad batch" of production of this soundcard. Hopefully SF is ready to replace them with the good ones.