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TOPIC: Repair/Upgrade Experiences?
Repair/Upgrade Experiences? 8 months 2 weeks ago #20471
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I received my Champion Exhalted a little while back, and of course it's awesome, though I noticed that the blade doesn't sit quite straight in the emitter. After a bit of dueling, I also noticed a bit of a rattle coming from the grenade section. I decided to send the hilt back in get get looked at, and while I'm at it, get the LED upgraded to a 12w+ module. I've had pretty good communication with customer service so far.
I put the saber in the mail on Tuesday 9/29, and see it has been delivered. How've all your experiences been sending your sabers in for repairs or upgrades?? |
Repair/Upgrade Experiences? 8 months 2 weeks ago #20475
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I put the saber in the mail on Tuesday 9/29, and see it has been delivered. How've all your experiences been sending your sabers in for repairs or upgrades??
Typical turnaround for me has been around 4 business days. The longest was about 7 business days for a wiring issue. They don't send return tracking to save on time.
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Repair/Upgrade Experiences? 8 months 2 weeks ago #20483
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I had to RMA my Exhalted when the emitter came loose from the Grenade section, and they turned it around inside a week. They exceeded expectations for me, and I have no doubt they will do the same for you!
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Imagine what you will know tomorrow....
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Repair/Upgrade Experiences? 8 months 2 weeks ago #20488
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Cool, good to hear! Feels like I'm waiting for a new saber again. Really looking forward to seeing how the 12w+ I've heard so much about will look.
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