There is a an RMA form on the main site that you can print, and fill out to send with your saber that has all the information you need.
Any questions about the process not covered in the FAQ, or on the RMA form can be sent to This email address is being protected from spambots. You need JavaScript enabled to view it.
. If you do send a message, be sure not to send multiple messages unless there is something else you want to add, as each one they receive resets the response timer for your issue.