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TOPIC: Ok. Need to vent!
Ok. Need to vent! 2 weeks 5 days ago #85095
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Starting to loose patience with saberforge right now. 11 weeks and waiting for a standard empty elite hilt that is in stock on the main site (ordered on 6th Nov). Just logged onto Facebook to find that someone who ordered a standard adept on 30th November receaved their order a week ago.
Emailed them twice. Only had one responce back on 6th Jan saying that it could take roughly another 15 business days before it goes over to the shipping department. No other updates at all. Is there any structure at all to the way that SF ship orders these days! Really dropped the ball this time. P.o.'d Rant over! |
Ok. Need to vent! 2 weeks 5 days ago #85104
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While sympathize with your plight, venting on the forum will bring you no satisfaction. Customer Service does not frequent this place, so it won't advance your cause in the slightest. Direct contact with CS really is the ONLY way to get official information.
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Imagine what you will know tomorrow....
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Ok. Need to vent! 2 weeks 4 days ago #85123
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Although I’m not venting, I have had some issues with CS. Last week, like Monday or Tuesday, I had a question regarding sending my saber in to have the electronics upgraded, and got a response...15 mins later. I’m all like “thanks for the fast response and thanks for all the info.” And the woman at the other end responded 7 minutes later. I was so shocked at how fast I got TWO responses.
Fast forward to Thursday, had another question, this time regarding my most recent order (the Count), and I still haven’t gotten a response. So what I’m trying to say here, is that with Saberforge’s customer service, it is practically a hit or miss, where either they will respond really quickly, or you will wait three days, in my case. I’ll probably shoot them the same question around 5 or 6 o’clock if they don’t respond by then. Shane “Hokey religions and ancient weapons are no match to a good blaster at your side, kid” “She may not look like much, but she’s got it where it counts” |
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Ok. Need to vent! 2 weeks 4 days ago #85124
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Their ability to respond is totally driven by the volume of inquiries they get. When they have less, they can respond faster. More, and it could be days.
I would be careful about hitting them up too quickly, as they work on a queue system, and repeated inquiries by the same person just keep sending theirs to the beginning of the queue. 
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Imagine what you will know tomorrow....
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Ok. Need to vent! 2 weeks 4 days ago #85126
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Brax wrote:
I would be careful about hitting them up too quickly, as they work on a queue system, and repeated inquiries by the same person just keep sending theirs to the beginning of the queue.
Thanks Brax, I didn’t know that! Shane “Hokey religions and ancient weapons are no match to a good blaster at your side, kid” “She may not look like much, but she’s got it where it counts” |
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Ok. Need to vent! 2 weeks 4 days ago #85128
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Along the lines of the other Customer Service thread, I think all that needed to be said here, has been said.
PM me if you have any questions/comments. Locking the thread. |
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Imagine what you will know tomorrow....
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