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TOPIC: screw+blade
screw+blade 2 months 1 week ago #33372
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Im so irritated they have been keeping contact with me answering all my question super quickly until i told them about the retention screw, now i can't even get an answer back I'm so annoyed with it and am so close to just being done with this.
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screw+blade 2 months 1 week ago #33375
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The customer support staff have been working their butts off trying to get the response time down, but I got the impression it is still 5 business days or so. That is at This email address is being protected from spambots. You need JavaScript enabled to view it.
of course. I know Justin is slammed with customer orders, and the Legacy saber builds, so if you were waiting on a response from him, it might still take a bit longer than usual due to all of the activity. If you have not used the regular Saberforge contact address to address this issue, I would highly suggest you go that route.
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Imagine what you will know tomorrow....
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screw+blade 2 months 3 days ago #37607
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good news they have gotten with me and have asked that i send it in to be repaired the only issue is they never told me where exactly to send it in. if any one could give me an address that would be great.
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screw+blade 2 months 3 days ago #37642
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Hi Codcollin78,
That is good news, if you check the webpage: http://saberforge.com/warranty You should find information on where to return your saber for the work to be done, and the RMA form you will need to download and print off to send with it. I hope this helps, For Tyeth |
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Moderators: Brax