TOPIC: Etsy is back!

I'll believe it when I see it Pre-shipping notoriously takes longer. But I'm just being cynical. Fingers crossed for you.

BoostinIX wrote:
LOL. Thanks

For those that have one, the coupon code for Etsy still works At least in the cart.

I just emailed CSR's to see if you can apply a gift cert to an Etsy order. Assuming no, but can't hurt to ask. For those that havn't used one at SF: it's a paper cert, no code to enter. The cert is applied as an after-sale refund. No doubt a spreadsheet on the SF system of all gift certs. But if that's the case, stands to reason it might be an option to refund either. /shrug. We'll see.

Unless something changed, SF has stated in the past that you won't be able to use a SF gift certificate with Etsy based on how the money is handled. You can use Etsy gift cards though, which are easier to use.

I knooow... but I don't wanna wait 10 more weeks :\ lol

I think it is wise to hold back our "enthusiasm" a little about the 3-5 day business wait. As I wrote before, I have ordered from Etsy several times between September and December 2015. Etsy lead time was identical if not a week or two less than the main site's (i.e. about 12 weeks). I viewed Etsy then as a special point of sale for limited special sabers and a different marketing of the sabers by SF.

Phil mentioned on FB a little bit ago that the etsy shop is now for people who want a saber in a hurry for conventions, cosplay etc. and that the hilts are existing hilts that just needs electronics to be done. They plan to have them available in "micro batches" of ten. This is a shift from using etsy to market new hilts.

h2soy wrote:
If so, then I was wrong about it then. "Micro batches of ten" , so you better be quick! But how long does it take for SF to restock the batches of ten?

All depends on who's paying attention. Reorder with 5 left in stock or ,oops, we only have one left. It's going to take some serious diligence on their behalf, which honestly I hope they can accomplish. Their quality control and shipping department, IMO are sub par. I truly hope they can get a handle on the reins, because this mustang is far from being broke.Good luck SaberForge, wishing you a bright future!

OvrcAHst wrote:
My thoughts exactly. Originally I bought my first saber from the Etsy srore, and then they emailed me a discount code, so then I wanted to purchase more sabers from the Etsy store only to find out that the Etsy shop went on hiatus. I ordered through their main website, the order hasnt entered into the build queue and the Etsy store is back online.

I'm tempted to cancel my order from the main website and place the same order on the Etsy store since the order is straight forward hilts without customizations.

EDIT : OvrcAHst , also I can split my order so I can dodge the import tax and customs fee : )

OOOOOOOOOOOH!!! Might be grabbing my Oracle through Etsy!

Welp. Etsy wins.



Ordered my Phoenix. Now more waits.

Ordered Warrior Phoenix with "Red-Orange". Asked for QC/stated I'd pay the upcost if needed. See if that happens. Also gave the name for my contest suggestion. /shrug. Just in case lol.

And was given this:



See how well that goes. Your move, SF.




Soooo. Now the Arctic Bastion is in pre-ship w/ live tracking number, Green Ka'Tano is in pre-ship w/o tracking number, Blood Orange Phoenix just ordered, and my 3rd MHS hilt is at TCSS getting switch holes added. And 2 NB's off getting repair work done... I'll just sit here and curl up with my stunt ultrasaber til then.....least that has a SF 12W+ deep blue, lol. Dunno which is more exciting, getting the 3 SF's or gutting them.

Force Master Strife wrote: Well of course that's your choice , like you write, with being 7.5Weeks in it'll likely take a turnaround of 5-10 Business Days with correspondence to request the cancellation, SF to acknowledge the cancellation, process the cancellation and you to have the funds available again for re-purchasing via Etsy. It just seemed like an obvious conclusion from the generalised facts in your initial Post. With the current Lead Times posted, precedence would suggest you'd still have several weeks before the transition to Shipped however I am inclined to believe that as soon as your enquiry Email is received by CS your Shipped transition will be effected very close to before your reply is received. Hope I'm wrong, nonetheless it would still present options for you with choosing to wait with Main Site or go to the side of the lawn where the grass is greener.

Ghost3789 wrote: Similarly to FMS above, would really depend on how much time has passed and whether you've breached the point of no return. Etsy Orders now only give you Tier choice and LED Colour. Anything else i.e. Finish, Blade Length etc that isn't included in the predetermined Thumbnail Listing won't be accommodated in Order Notes. As you have experienced with your Orders, 2Weeks is the average turnaround with International Delivery. It's relatively straight-forward from USA to Australia (via Tracking Log) that returns several days at each Processing Facility first. The only further delays are when it's held by Customs and obviously requires you to satisfy the conditions before they are cleared.

If SF will accommodate you with split deliveries it may prove to benefit you financially even if you are paying an additional $50-$70 USD for the split delivery. This of course is dependent on the declared value of the incoming package(s). Australian Import Threshold = $1000AUD. If you're under, nothing; if you're over that's where you'll end up paying much more (than the $50-$70 USD) regardless of representing self with Customs declaration or using a Broker.

Unfortunately there is no fixed measure that defines what the incoming package(s) will be marked at by SF and whether it will be stopped and held by Australian Customs based on that value. I've personally received orders (to date) from US, SF Custom Shop, GCS and LDM and it's only the latter that was stopped by Customs with the former three receiving zero attention or delay.

But, if there exists a way for you to ensure delivery of Goods much sooner than later, I'm sure once queries are verified, every New or Repeat Owner will opt for it. Because really, what reason is there to wait when you don't have to?

My etsy order has already shipped.. Ordered and shipped in not even 24 hours..

If you do decide to cancel, I did it twice. Both times it took 4 business days, SF was really cool on that.
#creditwhereitsdue

Slightly annoyed :\ So purchased late last night. Shortly after, sent an etsy note to seller, stating Hey, forgot to specify 34" blade. Got this back this afternoon:


Really? It hasn't shipped yet.... :\ Not entirely surprised but still.

For future ref: she specified the default blade is 37" unless specified. I suggested they add drop-down selection boxes.

Just ordered a Champion Bastion, in Deep Blue!

My Etsy order is now in the UK awaiting customs clearance. So if all goes well, I should have my Weathered Disciple by end of the week. That will make it 7 days from point of order to delivery..

Looks like they got the correct coordinates from the Navi-computer....

Can't wait

Well it took 5 days, but I finally got a reply this morning...

Here's what I originally sent:


This is the response I received this morning.


Honestly, the almost stock reply really frustrated me. This is what I sent back.


I guess we'll see where that goes. In my opinion customer service is #1 priority when it comes to running a retail business. It goes a long way.

I'm not posting this to denigrate saber forge or cause any kind of dissension. I'm posting it in case anyone else is in my situation. And because I believe they are presenting a complicated solution to a simple problem.