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TOPIC: The Wait Begins.......

The Wait Begins....... 22 hours 8 minutes ago #26634

  • Jimster
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Week 7 now... Has anyone out there ever seen movement by week seven? Or no?
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The Wait Begins....... 21 hours 44 minutes ago #26639

  • Tycho
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I'm on week 10 with no updates since week 5, when I was added to the que :unsure:
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The Wait Begins....... 21 hours 34 minutes ago #26640

  • Jimster
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SMH I'd never make it as a Jedi in real life LOL
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The Wait Begins....... 21 hours 16 minutes ago #26644

  • Drej
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I'm in week 8, only in the queue with no updates. But, that's expected. Figure I have several more weeks to go, especially with the issues with USPS.
"Remember: Your focus determines your reality."
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The Wait Begins....... 21 hours 16 minutes ago #26645

  • Peaugh
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Update: Sent mine back in for repair. I contacted the customer service and was told to try reseating the SD card, since sometimes read errors can keep the saber from powering up properly, and if that didn't work to send it in for repair and was given a link to the RMA form. I tried the SD card several times to no avail, so I filled out the RMA and mailed it back, but then was told I shouldn't have sent it back, that they could have just sent a new SD card. I don't know if it was Knytiri I spoke with, but if so, I'm sorry if i screwed that up! I was just trying to follow the advice given in the first email so I didn't have to keep bugging anyone at SaberForge since I know you guys are super busy right now.

Looks like the saber made it back to SF on the 18th, does anyone know what the returns process is like? Will I get an update when the saber is on the way back to me? I haven't heard anything from SF since I mailed it in, and I don't want to bother them since I already messed up. I know with the holidays it's likely going to be a bit, just curious what to expect.
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The Wait Begins....... 20 hours 52 minutes ago #26648

  • Brax
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Repairs are usually turned around within a business week. They are pretty fantastic in that regard.
Imagine what you will know tomorrow....
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The Wait Begins....... 16 hours 49 minutes ago #26660

  • Wraithlord
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I think there are some important takeaways from the last few days of posts that hopefully everyone will take to heart...
  1. SaberForge is a quickly growing company that prides itself on attention to detail. However, with the growing demand for their products and the associated need to bring on new employees and expand their facilities mistakes will happen.
  2. Despite the above point, SaberForge remains committed to standing behind their work and has what has been, in my experience, a quick and excellent RMA process.
  3. The recent issues with the defective parts on their limited run sabers are certainly something that wasn't done on purpose and again, they seem to be willing to go to great lengths with discounts and the ability to get an alternate design expedited to make it right by their customers.
  4. Finally, the issues that SaberForge is experiencing with the lost/stolen sabers with the USPS delivery are again something that couldn't be anticipated. Again, they seem to be working hard to rectify this and change up their shipping to address it which indicates a strong commitment to their customers.

I know that many of us have shown great patience waiting for our sabers, especially in a world where you can typically order something online and have it delivered in days. That said, I think that the experience for most of us is overwhelmingly positive and that we treasure our sabers just a little more for having made the sacrifice of waiting for them. I don't begrudge the people that have had sabers cancelled the right to be frustrated or upset but it seems from SaberForge's response that they want to make it right by them.

While I certainly look forward to enhanced tracking during the build process and alternate shipping options I still think that SaberForge is best-in-class when it comes to the combination of the quality and pricing of their sabers and I look forward to seeing what the future holds for them.
I've got a very bad feeling about this...
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The Wait Begins....... 16 hours 13 minutes ago #26662

  • =Ottomatix=
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Pretty sure you shouldn't have to apologize for anything. Bother them!? You spent alot of money on something that has some sort of issue. Absolutely No reason to think you have done anything wrong.
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The Wait Begins....... 15 hours 52 minutes ago #26663

  • Mihoshi
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Saber finally arrived!

Sadly I am at work, and the saber is at home....

Must... Not.... Quit... Job....
"I think you just can't bear to let a gorgeous guy like me out of your sight."
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The following user(s) said Thank You: For Tyeth

The Wait Begins....... 15 hours 26 minutes ago #26664

  • For Tyeth
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Hi all,

I cleared the final hurdle today and paid the customs fee and the delivery company should be delivering my Disciple tomorrow, the 24th! Hopefully they will. I wish to say thank you to all the members who have helped and informed me on this adventure and to Saberforgeforum.com and all at Saberforge itself.

Have a Happy Holidays wherever you are and I hope to post again after the break.

Kind regards

For Tyeth

MTFBWY to all those awaiting their sabers!
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