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TOPIC: Arrived with wrong blade size

Arrived with wrong blade size 1 week 2 days ago #86014

  • InTheShadows
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So after waiting 3.5 months my black katana warrior class saber finally arrived.
I asked for the 26in infinity blade but after placing the order realised I would prefer a 32in.

Emailed India at support and asked for the change.
As the order had only just been made they were more than happy to update the request.

Well guess what size showed up... 26in.
I live in New Zealand, so just buying another blade essentially costs more in shipping than the blade costs.

Has this happened to anyone else? How was it resolved? Free delivery?
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Swordplay is not a dance, an attack should be fast, efficient and to the point.
Last Edit: 1 week 2 days ago by InTheShadows. Reason: Spelling
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Arrived with wrong blade size 1 week 2 days ago #86015

  • Kirabi
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Best bet with things like this is to contact CS. I would hope that as it's their mistake they wouldn't charge you shipping but you'd have to talk to them and/or find others who have had similar issues and see what those resolutions were.
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Arrived with wrong blade size 1 week 2 days ago #86019

  • DK44
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Contact CS and let them know they sent you the wrong blade...I would forward them the email response acknowledging your request for the different size blade too. But don't worry, they will make it right. They sent me a wrong size blade one time and i just emailed them and then sent me the correct one within a week.
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Arrived with wrong blade size 3 days 2 hours ago #86345

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SF is a ending my requested blade size free of charge internationally!
Win!
Swordplay is not a dance, an attack should be fast, efficient and to the point.
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Arrived with wrong blade size 2 days 17 hours ago #86372

  • MJRX8
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i think i'd have just cut it down and not worried about it. I've reduced both of my 37" blades to 32" with no issues at all.

Glad they worked it out for you though!
Clarity of thought before rashness of action.
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Arrived with wrong blade size 2 days 2 hours ago #86412

  • InTheShadows
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The blade sent was 26inch so cutting it down wasn’t an option. Otherwise for sure!
Swordplay is not a dance, an attack should be fast, efficient and to the point.
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Arrived with wrong blade size 1 day 12 hours ago #86432

  • zutlewurdle
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Af'noon. Jump on the New Zealand Lightsaber Enthusiasts group on FB (https://www.facebook.com/groups/1177584805684612/). We've a member who brings in bulk orders from SF and has longer blades en-route.
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Arrived with wrong blade size 21 hours 51 minutes ago #86448

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totally misread what you'd initially said. i thought you were wanting a 26" blade
Clarity of thought before rashness of action.
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