Boyer4, a late revert, multiple Archived pages to filter.
We only show a note about the changing of the 1st and 2nd color for the Hero Colors on your shoppers notes (it might have been cut off?
This appears consistent to a problem
HotRod experienced on his
Order Comments Thread about a week ago. The Order Comments Box has limited characters for input so often when you exceed this rather than stop short with what your specific instructions are, a 'cut' version is received that may put notes out of context. When you received your emailed order confirmation from SF you should be able to see what your Notes were. Have you checked this for comparison?
Some useful links that may assist with alleviating your confusion surrounding + or no + as Posted by our former CSR
Knytiri. Read
this,
here1 and
here2.
When the 2 colors combine for the 3rd color it creates a 12W which we can't make the 12W+ because in order to get 2 colors we have to use 2 standard 6W LEDs.
This reply sounds consistent to the interpretation perceived if you were wanting say Arctic Blue and Blue.
It has been in shipping status since March 2nd with no updates since then and several people who ordered when I did and after me in the forum already have their sabers or have active tracking number showing them arriving this weekend.
I had to research one of your earlier Posts. You have ordered an Exalted and a Prodigal Son. Unsure if these were consecutive orders as two or placed as the one combined. Explained in FAQs is the information regarding Shipping Times. Please note: This as an estimate of 10-15 business days is under 'normal' circumstances. Specific to Thin Necks and Grenade fore-grips, a shortage of stock was experienced that extended 'normal' production times. By comparison to other Owners and their updates, it's difficult to know the specifics surrounding their respective orders and Hilt type.
Also I still never received the information from you to send the money to have mine upgraded to 12w+ like I asked for in the order comments.
In one of the above Links, there was mention that the +'s were becoming the New standard offering making the former obsolete. SFCS knew of this and likely either a: ignored the comment knowing that you'd get a + anyway or b: were unable to acknowledge it as it was 'cut' from character allowance.
Thank you for the inclusion of a summarised transcript of your exchange with CS. Every reasoning seems to stand that you will be getting a Watt+ however some of CS' response conflicts to what is known and recirculated at the Forum. The line:
We can only offer the colors listed in the drop down menus for the Hero Tier as we won't have enough LEDs to work with to create a Blue and an Artic blue
suggests that if specific Blues or colours were sought, ordinarily it would be achieved via RGBA.
There is still a little 'cloudiness' only with not knowing what SFCS has received and is using as premise of their reply. With what you have written, if Blade Colour (BC)1 is Blue and BC2 is Green, you will get 3rd as Cyan and as a +.
Darth Crain recently Reviewed his Exalted in the same LED Setup to yours. Granted photos aren't accurate but they look pretty damn bright to me.